Help & Security Centre

   FAQs for Buyers

Get answers to common questions for those looking to buy.

View Buyer FAQs

   FAQs for Sellers

Get answers to common questions for those looking to sell.

View Seller FAQs

   FAQs for Businesses

Get answers to common questions for those looking to create a shopfront or advertise their business on GearTrade.

View Business Faqs

Guide to Scams for Buyers and Sellers

Scammers pose as both buyers and sellers. While buying and selling online is generally a safe and easy process, you should always be on the lookout for fraudent individuals and schemes attempting to steal your goods or money by deception.

Protect yourself from fraudulent buyers
When scammers pose as buyers, they may pretend to pay you too much, then ask you to pay the difference back to them. They use fake emails, from what appears to be a reputable company offering money transfer or payment services, confirming you received an overpayment.

Whether they send an overpayment or the correct amount, after you send them your item, you will find out that no money was paid into your account.

  1. If you get an email confirming that payment has been made, do not follow the link in the email to log in to your account with the payment service.
  2. Log into your account directly and check that the money has cleared, before sending the item.

Protect yourself from Frudulent Sellers
When scammers pose as sellers, they often post fake advertisements offering non-existent products, for low prices. These may appear on genuine websites, online classifieds and online auction sites.

Some scammers hijack reputable sellers’ advertisements, business details, logos and seller feedback profiles to fool you into believing they are trustworthy. Often they will ask you to transfer the money through a money wiring service. Scammers may also use fake money payment services and escrow  (third party security deposit) websites that look real. You end up paying for goods that never arrive.

  1. Be wary of sellers offering goods and well known brands at extremely low prices. If it sounds too good to be true, it probably is.
  2. Do not provide an up-front payment to a stranger via money order or wire transfer.
  3. Use secure payment options, such as Paypal or credit card.
  4. Do an internet search using the exact wording in the ad - many versions of this scam can be identified this way.